Terms & Conditions

House Rules & Policy

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 15:00

Check-Out: 12:00

Late Check-out Hour: 15:00

Late Check-out Fees: 25%

Late check-out (after 12:00 and before 15:00) may result in a fee.

Property and Cancellation Policies :

If cancelled 31 or more daysprior arrival date, the reservation will be free of charge.
If cancelled between 16 and 30 days before arrival date, the penaltyfee would be the half of the stay.
After this period, the total amount of the stay will be charged.
From December 20th. until January 10th, no cancellation will be allowedand the total amount of the stay will be charged.

Terms and Conditions

RESERVATION POLICIES:
Departure time: 12:00h Late check out with no previous notice or authorisationimplyes a charge of $60 USD per room. Cleaning service: There has beenstablished a cleaning time, after this schedule there will be no cleaningservice.
Set of keys: At your arrival a key to open your room will be given. The loss ofit implyes a $50 USD charge.Common areas: It is strictly prohibited to hangclothing in windows or balcony that are exposed to other guests views.
Music will be heard inside the room, and for respect to other guests not incommon areas.
Food eaten in common areas will be only the one provided by the restaurant ofthe property. If guests what to eat food cooked or provided by them, it shouldbe eaten within the room. Valuable objects: The hotel is not responisble of any objetsthat are not kept in the safe box.

MANIFEST AND AGREE:
The party of the first part: Mr/Ms Gonzaga Giquel Sosa, with national id.no.(DNI) 51086149K, appearing as the representative of the company RumbaHospitality, with address in Tulum, and the party of the second part: theaforementioned lessee: I- By means of the present contract grants to theabove-mentioned lessee the use and occupancy of the home described above, asholiday accommodation, and under the terms of Mexican Civil Code for theQuintana Roo state.
The payment of the total amount of the stay shall be made on signature of thepresent contract and on the first day of the agreed time period, in cash or bycredit card.
The following rental agreement includes the cleaning services during the agreedschedule.
The guest of the home warrants that the stay in the accommodation is only fortourism purposes and under no circunstances shall it be used as his mainresidence.
The lessee declares the he has been informed about the conditions andcharacteristics of the accommodation and that he is expressly bound to keep thehome in good condition throughout his stay, hereby agreeding, at the end of theoccupacy, to return the home in identical conditions to those in which it wasreceived, including furniture and fixtures, he being liable for replacement orrepair of losses or damages that are atributable to his person.
To meet the obligation of replacing and repairing losses and damages, and inthe event of breach of any of the regulations established herein, the lesseehereby provides, for the sole purposes of guaranteeing payment of the aforesaiditems, the credit card number described above. The lessee accepts that the cost of the aforesaid shall be charged to theprovided credit card. The present contract is made in the name of the guest, and therefore is nottransferable to any other person.
Under no circumstances may the lessee store explosive or inflammable materialand any distrurbat activity is strictly prohibited.
The lessee is the only and directly liable party. He is liable for theaccommodation and for any damages that might be caused to people or property orto his own person and that are attributable to himself.
The guests must leave the hotel on the established date before 12.00 am. Anylater departure with no previous notice and acceptance shall incur a penaltycharge equivalent to the price of occupancy for that day. Should the lessee notvacate the premises or shound he breach the stipulations of the regulations foruse annexed to this contract, then he shall be immediately evicted form thepremises. Eviction from the premises for the aforesaid reason shall entitleRumba Hospitality to withdraw from the home all existing belongings and shalllead to the loss of all related payments made as well as the immediateapplication of the deposit to pay damages caused.
The lessee agreets to lock the doors and windows to the apartment whenever heis not inside the same. In the event of robbery in the home, the company agreesto compensate the tenant for damages caused by the disappearance, destruction,or deterioration of objects as a result of a robbery involving force orviolence. In case of theft, the company agrees to compensate the insured party.
For any legal dispute, both parties agree to relinquish their own jurisdictionand to submit to the competence and jurisdiction of the courts and tribunals ofTulum. For guests who are VIP Access, the $50 USD resort credit are for use in Spa treatments only, minimum consumption of $200 USD. Only one voucher per room per stay.
RULES:
Noise: It is very important to respect the noise level (people, music) after9.00 pm (21:00). Parties and meetings are not permitted on the terraces or atthe entrance. Seguridad: Make sure you close your room door with key when youare not in it. Objets of value: Each apartment is equipped with a safety boxthat will be programmed by each guest, we recommed you safe all your belongingsin it as the hotel is not responsible for any value items that are not kept init. Smoke free: Smoking in the aparments is not permitted. If anyone smokewithin the room, a penalty fee of $100 USD will be charged. Lighs and airconditioner: As we care for the environment please switch off lights and A/Cwhile you are not in your room. Cleaning service: On your arrival you room willbe perfectly clean equiped with towels, amenities and bed line. We kindly askyou to leave the room tidy to facilitate daily cleaning service. Guestidentity: On arrival date we will request an identification of each guest thatwill be attached to the agreement. Failure to respect these regulations and/orany of the aforesaid terms shall be considered a breach of contract and RumbaHospitality shall immediately terminate the contract, withholding ascompensation for damages the deposit and the full payment of the booking, andproceed to evict the lessee forthwith. Likewise, if it is found that peoplehave smoked inside the apartment or if there is a call-out because theneighbours have complained about the noise, the deposit and the full payment ofthe booking shall be withheld and the lessee shall immediately be evicted.